Terms & Conditions

By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order online indicates your acceptance of these terms and conditions.

Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass your details onto the people who we may subcontract out to do the delivery.

All online orders are confirmed by email. We will contact you by e-mail or telephone regarding any delivery delays or security issues.

Orders Confirmation
When a confirmation of order is received, this is to indicate that we have received your order; it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Payment/Credit Card Security
At CocoLush.com, all online purchases take place safely using the latest Internet security technology. To protect our customers your payment will be taken by WorldPay or PayPal. You can make payment using Visa, MasterCard, Delta/Connect, Switch and all other major credit cards and debit cards.
All payments are authorised at the point of ordering and will require the cardholder to fill in details including name, address and telephone number. These must match the exact details registered with the card user.
The information submitted and transmitted online is strongly encrypted using complicated logarithm combinations. The payment information you input during the check out is automatically redirected and managed by WorldPay/PayPal and encapsulated with their own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.
Secure card transaction are our highest priority and you can rest assured while shopping with CocoLush.com
For further details on WorldPay please, visit: http://www.worldpay.com and for details on PayPal please visit: http://www.paypal.com/

All our prices are inclusive of VAT at 15.%.

Payment by Phone
At this stage we don’t take payments by phone. All transactions have to be done at the check out desk. However, if you are having difficulties, we will be happy to assist you over the phone during office hours from 9:00am to 5:00pm Monday to Friday.

Discount Code and Vouchers
Our discount vouchers are very easy to use and can be applied during the check out process. You should write down the voucher code and enter it on the shopping basket page (you must put something into your shopping basket before you can do this). Once you've entered the voucher number, click 'Add this voucher' to apply it to your basket. Your discount will be shown before you make the final payment.

Currency conversion
The main prices on our site are in British Pounds Sterling (GBP), and this is the currency in which you will be charged.
We also offer a currency conversion facility in case you need to find the price in another currency for comparison but please note the transaction will be concluded in GBP and converted by your bank at their prevailing exchange rate
 

CocoLush.com accepts no responsibility for any currency conversion charges levied by your card issuer as a result of shopping on our website.
 

Availability
We do try to keep the website up to date so that items on the website are in stock. Sometimes items sell out really quickly, when this happens we try our best to offer alternatives or let you know when they will be back in. We know this can be really frustrating and are working hard to stop this occurring. We will endeavour to deliver goods within the times stated but goods are subject to availability and some delays are out of our control. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

Delivery Time and Cost
Orders are despatched within 1 to 3 working days subject to payment card authorisation and stock availability. If for any reason we are out of stock you will be notified immediately.

Standard Delivery for the UK is dispatched Royal Mail Recorded/Sign For. Standard International deliveries are sent by Airsure / Signed for Airmail. Both require a signature.

Next Working Day Delivery
UK customers have the option to require their goods delivered the following day by updating to this service during the checkout for an additional cost of £5.95. The goods will be sent by ROYAL MAIL SPECIAL DELIVERY and will require a signature. Please note this will apply if the order is received before 12:00pm Monday to Friday. Next day delivery orders during Public Holidays will be despatched on the next working Day.

International Customers
International customers orders will be sent Airsure / Signed for Airmail at the cost of £7.50. This  service will insure your goods against loss and will require a signature on delivery.
We understand however that this service adds to the final cost of your products therefore should you prefer your pack sent via Standard Airmail - £3.75  (all receipts are kept should proof of postage be required) we aim to do it but WE WILL NOT BE LIABLE TO ANY LOSS OR DAMAGE.


We can also arrange to dispatch goods using a private courier, such as FedEx or DHL, if preferred.
Please contact us after your order is placed. All customs certificate for international packages will be marked as gift/clothing.

Delivery/shipping times will vary but here is a guide for our Standard Service:
 

•    United Kingdom (Royal Mail Recorded/Sign For) within 3-5 working days from despatch date.
•    Europe (Royal Mail/Airsure) within 5-10 working days from despatch date.
•    Rest of World (Royal Mail/Airsure) within 5-10 working days from despatch date. Further delays may occur depending on local conditions and Customs

*All deliveries will be made according to the carriers' standard procedures, however note that packages which will not fit through your letterbox may be taken back to the postal depot for collection. Please note that where a signature is required, orders cannot be sent to PO box addresses. Should you require clarification on what happens if no-one is available to receive the goods, and/or a signature is required, please contact the carrier direct.

How to Return or Exchange
You may occasionally want to return items that are not suitable. Faulty goods may be returned at any time. Goods should be returned in perfect condition, with the tags attached and in its original packing within 14 days from date of order for UK customers and within 30 days for international customers for a full refund or exchange. We do not refund Sale items. Please refer to our Returns & Exchanges page for more information.
Please include the reason why you are returning goods. A returns slip is provided and has to be sent back with the goods.

Privacy Policy

CocoLush.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Contact Us

by post:
CocoLush.com
UNIT 2 D
CLAPHAM NORTH ARTS CENTRE
26-32 VOLTAIRE ROAD
LONDON
SW4 6 DH .
e-mail us on: info@cocolush.com
t/f: +44 (0) 207 281 1332

VAT Reg No: 863-2477-09GB

Our office hours are Monday to Friday 9.00am to 5.00pm
  For all further enquiries please contact us on info@cocolush.com